There is no support portal and no ticket number. One inbox, three subject lines. A person reads it. A person answers.
Running ARK O/S, or waiting on the first public build. Bug reports, format questions, and requests to hold it early all arrive here.
Libraries, chambers, practices, colleges, orders. Tell us what you hold and who must be able to check it. We answer with a reading, not a quote.
Press, citation queries, and anything about a published piece: a broken chain, a source you want traced, a seal that will not verify.
Correspondence is read by a person and answered by a person.
It is never fed to a model, ours or anyone's.
No CRM, no tracking pixels, no open-rate telemetry. A letter is a letter.
Ask us to delete the thread and it goes, along with the copy on the machine.
the plain account: /HOW-WE-HOLD-YOUR-DATA